Question
A Humana member with a TRV003 subplan is traveling out-of-state and needs a ride to a plan-approved location. What should you check before booking the ride?
if the member within the mileage limitation for the subplan, if the member is eligible for the Post-Discharge benefit, if the member has a complaint driver, if the member has the member portal access
if the member within the mileage limitation for the subplan, if the member is eligible for the Post-Discharge benefit, if the member has a complaint driver, if the member has the member portal access
Answers
GPT-4o mini
Before booking a ride for a Humana member with a TRV003 subplan traveling out-of-state to a plan-approved location, you should check the following:
1. **If the member is within the mileage limitation for the subplan**: It's important to ensure that the destination is within the mileage restrictions set by the subplan.
2. **If the member is eligible for the Post-Discharge benefit**: Confirming eligibility for benefits, such as the Post-Discharge benefit, can help to ensure that the ride is covered.
3. **If the member has a complaint driver**: It’s essential to check if the member has previously reported a complaint about a specific driver, as this could affect their preference for which service to use.
4. **If the member has member portal access**: While having portal access might be useful for the member to manage their benefits, it's not necessarily a direct requirement for booking the ride.
Among these options, the most critical factors to verify before booking the ride would typically be the mileage limitation and eligibility for benefits linked to the subplan.
1. **If the member is within the mileage limitation for the subplan**: It's important to ensure that the destination is within the mileage restrictions set by the subplan.
2. **If the member is eligible for the Post-Discharge benefit**: Confirming eligibility for benefits, such as the Post-Discharge benefit, can help to ensure that the ride is covered.
3. **If the member has a complaint driver**: It’s essential to check if the member has previously reported a complaint about a specific driver, as this could affect their preference for which service to use.
4. **If the member has member portal access**: While having portal access might be useful for the member to manage their benefits, it's not necessarily a direct requirement for booking the ride.
Among these options, the most critical factors to verify before booking the ride would typically be the mileage limitation and eligibility for benefits linked to the subplan.