I had a bad experience with a local business in Oregon and I'm considering filing a complaint. How do I file a complaint against this business?

Answer 1

Filing a complaint against a local business in Oregon can be done through several channels, depending on the nature of your complaint. Here are some steps you can take:

1. Contact the Business Directly: Before filing a formal complaint, consider contacting the business directly to resolve the issue. Many businesses appreciate the opportunity to address customer concerns.

2. Consumer Complaint Division: If direct contact does not resolve the issue, you can file a complaint with the Oregon Department of Justice, Consumer Protection Division. You can submit your complaint online through their website or by mail. Their website provides a consumer complaint form that you can fill out and submit.

   • Website: Oregon Department of Justice - Consumer Protection
   • Phone: [phone] (toll-free within Oregon)

3. Better Business Bureau (BBB): You can also file a complaint with the Better Business Bureau. They act as a mediator between consumers and businesses and can help facilitate a resolution.

   • Website: BBB Oregon

4. Local Business Bureau and Trade Associations: Sometimes there are local business bureaus or trade associations that can help mediate disputes.

5. Online Reviews: Leaving an online review on platforms like Google, Yelp, or social media can also bring attention to your experience and may prompt the business to respond.

6. State Licensing Board or Regulatory Agency: If the business is a licensed professional (e.g., a contractor, doctor, or financial advisor), you can file a complaint with the relevant state licensing board or regulatory agency.

7. Small Claims Court: If you feel that your complaint involves financial damages and the issue is not resolved through other means, you might consider pursuing a claim in small claims court.

Ensure you document everything related to your complaint, including dates, times, details of the interaction, and any correspondence, as this information may be helpful in resolving the issue.

If you're unsure about the process or need further assistance, consider seeking legal advice.