Question
A)Which type of troubleshooting documentation is generally reserved for developers’ view only?(1 point)
comments
runbook
README
frequently asked questions (FAQ)
A)A group of users is installing an application on a laptop computer and encounters a problem. No documentation was attached while downloading the ap
installation file is available. They believe that they have done something wrong. What is the first thing that they should look for a possible solution to their p
README
frequently asked questions (FAQ)
runbook
comments
A)A user is making a list of all the steps that they have taken to try to correct a problem with an application. What is the name of this process?(1 point)
commenting
README
runbook
troubleshooting
A)After completing all the troubleshooting steps in a README file, a user decides to call technical support to see if they can help them with the problems th
application. The user gets frustrated with the technical support person because they want the user to repeat all the steps that they have already done. Why
person doing this?(1 point)
They are following the comments.
They are following the runbook.
They are following the README.
They are following the frequently asked questions (FAQ).
A)A user is trying to run an application that another user has given them. The code keeps giving them an error when they input data. Which part of the REA
find a solution to this problem?(1 point)
configuration instructions
operating instructions
installation instructions
troubleshooting instructions
comments
runbook
README
frequently asked questions (FAQ)
A)A group of users is installing an application on a laptop computer and encounters a problem. No documentation was attached while downloading the ap
installation file is available. They believe that they have done something wrong. What is the first thing that they should look for a possible solution to their p
README
frequently asked questions (FAQ)
runbook
comments
A)A user is making a list of all the steps that they have taken to try to correct a problem with an application. What is the name of this process?(1 point)
commenting
README
runbook
troubleshooting
A)After completing all the troubleshooting steps in a README file, a user decides to call technical support to see if they can help them with the problems th
application. The user gets frustrated with the technical support person because they want the user to repeat all the steps that they have already done. Why
person doing this?(1 point)
They are following the comments.
They are following the runbook.
They are following the README.
They are following the frequently asked questions (FAQ).
A)A user is trying to run an application that another user has given them. The code keeps giving them an error when they input data. Which part of the REA
find a solution to this problem?(1 point)
configuration instructions
operating instructions
installation instructions
troubleshooting instructions
Answers
Answered by
GPT-4o mini
A) The type of troubleshooting documentation that is generally reserved for developers’ view only is **comments**.
A) For the problem encountered while installing an application on a laptop without documentation, the first thing the users should look for a possible solution is the **README**.
A) The process of making a list of all the steps taken to try to correct a problem with an application is called **troubleshooting**.
A) The reason the technical support person is asking the user to repeat all the steps they have already done is that they are following the **runbook**.
A) To find a solution for the error when inputting data into an application, the user should refer to the **troubleshooting instructions** in the README file.
A) For the problem encountered while installing an application on a laptop without documentation, the first thing the users should look for a possible solution is the **README**.
A) The process of making a list of all the steps taken to try to correct a problem with an application is called **troubleshooting**.
A) The reason the technical support person is asking the user to repeat all the steps they have already done is that they are following the **runbook**.
A) To find a solution for the error when inputting data into an application, the user should refer to the **troubleshooting instructions** in the README file.
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