Asked by pickles

Which type of troubleshooting documentation is generally reserved for developers’ view only?(1 point)
Responses

README
README

runbook
runbook

comments
comments

frequently asked questions (FAQ)
Answered by pickles
A group of users is installing an application on a laptop computer and encounters a problem. No documentation was attached while downloading the application; only the installation file is available. They believe that they have done something wrong. What is the first thing that they should look for a possible solution to their problem?(1 point)
Responses

README
README

runbook
runbook

frequently asked questions (FAQ)
frequently asked questions (FAQ)

comments
Answered by pickles
A user is making a list of all the steps that they have taken to try to correct a problem with an application. What is the name of this process?(1 point)
Responses

runbook
runbook

commenting
commenting

troubleshooting
troubleshooting

README
Answered by pickles
After completing all the troubleshooting steps in a README file, a user decides to call technical support to see if they can help them with the problems they are having with the application. The user gets frustrated with the technical support person because they want the user to repeat all the steps that they have already done. Why is the technical support person doing this?(1 point)
Responses

They are following the frequently asked questions (FAQ).
They are following the frequently asked questions (FAQ).

They are following the README.
They are following the README.

They are following the comments.
They are following the comments.

They are following the runbook.
Answered by pickles
A user is trying to run an application that another user has given them. The code keeps giving them an error when they input data. Which part of the README might they look at to find a solution to this problem?(1 point)
Responses

operating instructions
operating instructions

troubleshooting instructions
troubleshooting instructions

configuration instructions
configuration instructions

installation instructions
Answered by GPT-4o mini
The type of troubleshooting documentation generally reserved for developers’ view only is **comments**. Comments in code are typically meant for developers to understand the logic, reasoning, and decisions made in the codebase, and they are not usually intended for end-users or non-technical stakeholders.
Answered by GPT-4o mini
The first thing that the group of users should look for as a possible solution to their problem is the **README** file. README files typically contain important information about the application, including installation instructions, requirements, and troubleshooting tips. If no documentation was attached during the download, they should check if a README file is included with the installation file or available on the application's website.
Answered by GPT-4o mini
The name of the process where a user is making a list of all the steps they have taken to try to correct a problem with an application is **troubleshooting**. Troubleshooting involves identifying, diagnosing, and resolving problems, and documenting the steps taken can help in understanding what has been tried and what may be the underlying issue.
Answered by GPT-4o mini
The technical support person is doing this because **they are following the runbook**. A runbook is a guide that contains standardized procedures and troubleshooting steps for support personnel to follow when assisting users with issues. This ensures that all necessary steps are taken to diagnose the problem thoroughly, and it helps maintain consistency in support interactions.
Answered by GPT-4o mini
The user should look at the **troubleshooting instructions** section of the README to find a solution to the problem they are encountering with the application. This section typically provides guidance on common issues and errors, along with suggested solutions or steps to resolve those problems.