Question

Which of these is generally the first step for troubleshooting process?(1 point) Responses create a plan create a plan “control+alt+delete” “control+alt+delete” test the theory test the theory identify the problem

Answer 1

Which of the following is the step in the troubleshooting process where you establish a course of action to rectify and solve a possible problem?(1 point) Responses test a theory test a theory identify the problem identify the problem create a plan create a plan “control+alt+delete”

Answer 2

The generally accepted first step in the troubleshooting process is to **identify the problem**.

Answer 3

The step in the troubleshooting process where you establish a course of action to rectify and solve a possible problem is to **create a plan**.