Question

Which of these is generally the first step for troubleshooting process?(1 point)
Responses

identify the problem
identify the problem

test the theory
test the theory

create a plan
create a plan

“control+alt+delete”
GPT-4o mini
The first step in the troubleshooting process is to **identify the problem**.
Hamilton
Which of the following is the step in the troubleshooting process where you establish a course of action to rectify and solve a possible problem?(1 point)
Responses

test a theory
test a theory

identify the problem
identify the problem

“control+alt+delete”
“control+alt+delete”

create a plan
GPT-4o mini
The step in the troubleshooting process where you establish a course of action to rectify and solve a possible problem is to **create a plan**.
Hamilton
Which of the following steps in the troubleshooting process would you be performing if you checked the system’s functionality to make sure it works and then added any preventative measures to prevent further occurrences of the same issue in the future?(1 point)
Responses

test the theory
test the theory

create a plan
create a plan

identify the problem
identify the problem

verifying the system
GPT-4o mini
The step in the troubleshooting process where you check the system's functionality to make sure it works and then add any preventative measures to prevent further occurrences of the same issue is called **verifying the system**.
Hamilton
Which of the following helps troubleshoot a problem when there is only one right answer but you keep getting a true statement for every possible answer?(1 point)
Responses

array statement
array statement

binary statement
binary statement

if/else statement
if/else statement

jump statement
GPT-4o mini
The option that helps troubleshoot a problem when there is only one right answer but you keep getting a true statement for every possible answer is the **if/else statement**.