Question

During any conversation with an individual in crisis, what should a crisis counselor try to do first? Select one answer.


Provide the person with reasons they should want to live

De-escalate the person’s intense emotions through empathy and active listening

Contact 911 immediately if there is any mention of suicide

Offer the person advice, particularly what has worked for them in a similar situation

All of the above

Answer 1

The most appropriate option for a crisis counselor to try first during a conversation with an individual in crisis is:

**De-escalate the person’s intense emotions through empathy and active listening.**

Establishing a connection and providing emotional support is vital before moving on to other steps. While other responses may be appropriate in certain situations, building rapport and understanding the individual's feelings is crucial.