Question

Which non-verbal details do crisis counselors need to pay attention to with active listening in order to gain a better understanding of the person’s situation and needs? Select one answer.


The different concerns the person shares


The person’s age and race


The person’s word choice, pace, volume and tone


All of the above

Answer 1

The correct answer is: **The person’s word choice, pace, volume and tone**.

While understanding the person's concerns and considering their age and race can provide context, the specific non-verbal details related to their communication style (word choice, pace, volume, and tone) are critical for active listening and gaining a better understanding of their situation and needs.