To avoid further negative publicity, the company should:

Question

Improve communication and accountability: Ensure delivery drivers communicate properly with customers and provide accurate updates. Avoid generic excuses and, if a delivery fails, offer an immediate solution or reschedule.

Provide a more personalized response: Acknowledge customer complaints individually, apologize sincerely, and offer to investigate the specific issue. Showing customers that their concerns are being addressed can rebuild trust... paraphase in human form

Answer 1

To help mitigate any negative publicity, the company should:

Enhance communication and responsibility: Make sure delivery drivers are effectively communicating with customers and giving timely updates. Steer clear of generic excuses, and if a delivery doesn't go as planned, provide an immediate solution or arrange a new delivery time.

Deliver a personalized approach: Take the time to acknowledge each customer’s complaint, offer a sincere apology, and commit to looking into the specific problem they faced. Demonstrating that customer concerns are being taken seriously can help restore trust.