The issue is likely related to Felicia's phone rather than the modem or her wired computer connection. Here are a few reasons why the phone's Wi-Fi connection might be slow:
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Signal Strength: If the phone is far from the Wi-Fi router or if there are physical obstructions (like walls or furniture) between them, the signal strength may be weak, leading to a slower connection.
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Wi-Fi Settings: The phone might not be configured to connect to the optimal Wi-Fi band (2.4GHz vs. 5GHz). The 2.4GHz band has a longer range but is slower and more congested, while 5GHz is faster but has a shorter range.
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Network Congestion: If multiple devices are connected to the Wi-Fi network and using significant bandwidth (like streaming or gaming), this could slow down the connection for the phone.
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Software Issues: The phone might have outdated software, or background apps may be consuming bandwidth, affecting overall performance.
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Interference: Other electronic devices, such as microwaves or cordless phones, may interfere with the Wi-Fi signal and affect performance on the phone.
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Hardware Limitations: The phone’s Wi-Fi chipset may be less capable than the wired connection, leading to slower performance.
In summary, the most likely cause of the slow connection is related to the phone itself or the network environment, rather than the modem or the wired connection, which is functioning well.
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