Given the situation, it seems that the problem is likely related to Felicia's phone rather than the Wi-Fi network itself. Since her computer, which is connected directly to the modem via a wired connection, works well, it indicates that the internet connection is functioning properly.
Here are a few possible reasons why her phone's Wi-Fi connection might be slow:
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Signal Strength: The phone may be located far from the Wi-Fi router, causing a weak signal that results in slower speeds.
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Interference: There may be interference from other devices, walls, or electronic equipment that can affect the phone's ability to maintain a strong connection.
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Network Settings: The phone may have incorrect network settings or configurations that could be impacting its ability to connect efficiently to the Wi-Fi.
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Background Processes: The phone might have apps running in the background that are consuming bandwidth, slowing down the perceived internet speed.
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Wi-Fi Standards: If her phone is older, it may be using an outdated Wi-Fi standard that does not support faster speeds.
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Software Issues: The phone might need a software update or may be experiencing bugs that impact its networking capabilities.
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Router Settings: The router might have settings that limit the connectivity options for the phone, such as Quality of Service (QoS) settings prioritizing certain devices.
To troubleshoot the issue, Felicia can try moving closer to the router, restarting her phone, checking for updates, or even resetting the network settings on her phone. If the problem persists, she may want to test the Wi-Fi connection with another device to see if it is an issue specific to her phone.