Question

A customer may find out about a company’s products or services from an ad, a rating website like Yelp, or through the company's site. What are all of these known as?
A. customer proposals
B. customer management
C. customer touchpoints
D. customer turnover

Answer 1

is this right

Answer 2

C. customer touchpoints

Answer 3

Yes, that is correct. These different sources of information where customers may learn about a company's products or services are known as customer touchpoints.