Question

Of the characteristics common to good listeners, which do you consider the most important in a customer service organization? Explain your answer.

Answer 1

In the list at this site, I believe numbers 5 and 14 are probably the most important for a customer service organization. They are most likely to get positive feedback from the customer and also be sure that his/her concerns are dealt with appropriately.

http://www.wikihow.com/Be-a-Good-Listener

Answer 2

Of the characteristics common to good listeners, which do you consider the most important in a customer service organization? Explain.