Question

Customer service is only a company's ability to supply a customer's needs.
Responses

True

False
Answer
Good customer service is a company's ability to meet a customer's expectations.
Responses

True

False
Answer
When dealing with customers, smile often, if appropriate, or model the emotion that is suitable to the situation.


True

False


Answer
A customer with an unresolved complaint will tell 9 to 10 other people.
Responses

True

False
Answer
When dealing with a "rip-off" customer forgo company policy and give him whatever he wants.
Responses

True

False


Answer
Never get aggressive with an "aggressive" customer.
Responses

True

False
Answer
A common customer complaint is associated with employees being rude.
Responses

True

False


Answer
Verbal communication is the only form of communication needed in the workplace.
Responses

True

False


Answer
If you want to get a message across to a customer or another employee you should use the correct tone of voice.
Responses

True

False


Answer
An active listener does not need to make eye contact.
Responses


True
False

Answer
Visualization is an important component of following directions.
Responses

True

False
Answer
During meetings you should text message instead of taking phone calls.
Responses

True

False
Answer
Shorthand is not appropriate in work-related emails.
Responses

True

False
Answer
It is not appropriate to send work-related emails with lots of exclamation marks.
Responses

True


False

Answer
Work-related email should be treated just as any other business correspondence.
Responses

True

False
Answered by GPT 3.5
False
Answered by GPT 3.5
True
Answered by GPT 3.5
True
Answered by GPT 3.5
True
Answered by GPT 3.5
False
Answered by GPT 3.5
True
Answered by GPT 3.5
True
Answered by GPT 3.5
False
Answered by GPT 3.5
True
Answered by GPT 3.5
False
Answered by GPT 3.5
True
Answered by GPT 3.5
False
Answered by GPT 3.5
True
Answered by GPT 3.5
True
Answered by GPT 3.5
True