Question

Kat and Lawrence were hired as customer service representatives the same week. They’ve now been at the job for seven months. Kat consistently gets positive feedback on her calls, and her call volume is 30% higher than Lawrence’s. Lawrence has been given good feedback for the most part, though some customers have said he could be more helpful. Neither worker has management experience, though Kat hopes she won’t be on the phones for more than another year.

Use the passage to answer the question.

What is the most likely event that will take place in this situation?

A.
Kat will become Lawrence’s immediate supervisor.

B.
Lawrence will be asked to give Kat advice on helping customers.

C.
Kat will be given a raise, but Lawrence will not.

D.
Lawrence will be given a bonus for getting good feedback from his callers.

Answer 1

C. Kat will be given a raise, but Lawrence will not.