I really don't know. However, C looks like the best answer.
Does your text give any clues about this question?
Abigail and lawrence were hired as customer service repersentatives the same week. They,ve now been at the job for seven months. Abigail consistently gets positve feedback on her calls, and her call volume is 30% higher than Lawrence's. Lawrence's has been given good feedback for the most part, though some customers have said he could be more helpful. Neither worker has management experience, though Abigail hopes she won't be on the phones for more than another year
What is the most likely event that will take place in this situation
A. Abigail will become Lawrence's immediate supervisor
B. Lawrence will be asked to give Abigail advice on helping costomers
C. Abigail will be given a raise, But Lawrence will not
D. Lawrence will be given a bonus for getting good feedback from his callers
1 answer
1 answer