I really don't know. However, C looks like the best answer.
Does your text give any clues about this question?
What is the most likely event that will take place in this situation
A. Abigail will become Lawrence's immediate supervisor
B. Lawrence will be asked to give Abigail advice on helping costomers
C. Abigail will be given a raise, But Lawrence will not
D. Lawrence will be given a bonus for getting good feedback from his callers
Does your text give any clues about this question?
C. Abigail will be given a raise, but Lawrence will not.
This is because Abigail consistently receives positive feedback on her calls and has a higher call volume, indicating higher performance compared to Lawrence. Good performance and customer feedback often lead to recognizing an employee's contribution and may result in a raise or promotion. However, the information does not suggest that Lawrence will be asked to give Abigail advice or become her supervisor, nor does it indicate that Lawrence will receive a bonus for his good feedback.
To arrive at this conclusion, let's analyze the information provided:
1. Abigail consistently gets positive feedback on her calls, indicating that she is performing well in her role.
2. Abigail's call volume is 30% higher than Lawrence's, suggesting that she is handling more customer calls and potentially demonstrating higher productivity.
3. Lawrence has received good feedback for the most part, but some customers have mentioned that he could be more helpful. This indicates that his performance is not consistently outstanding like Abigail's.
4. Neither worker has management experience, and Abigail hopes to move on from the phones in another year, indicating that their career aspirations may differ.
Considering these points, it is likely that Abigail will be recognized for her consistent positive performance. As a result, she may be rewarded with a raise for her efforts. On the other hand, there is no evidence suggesting that Lawrence will receive a similar reward or become Abigail's supervisor. Additionally, there is no mention of Lawrence receiving a bonus for good feedback from his callers.
Therefore, the most probable event in this situation is C. Abigail will be given a raise, but Lawrence will not.