Question

why is promoting excellence important?
Ms. Sue
If a company doesn't strive for excellence, it makes mistakes and loses business.

I'm switching insurance companies because my previous one screwed up my change of policies.
Reed
Let's use another example. If a company puts out a crappy video game, who would buy it?
R
no one
Reed
So, excellence in customer service, product quality, etc., might be something to strive for?
R
yes