Question

Explain what is meant by"operations"in (a) hospital (b)university and (c)Commercial bank.

Answer 1

Operations is what an organization does to meet defined performance objectives. In each of those, the performance objectives are different, but the process of task definition, control, and measuring quality of performance is about the same, even though activities are far different. So in this sense, shipbuilding, managing FedEx, running a boarding house, or resturant, all entail the same basic principles: meeting performance objectives, within cost, and schedule, and quality.