In the home office, a director asked an employee about a particular machine, the employee replied that she did not know what the machine was called or what it did, but she precisely know how to operate it. At the branch office, a supervisor explained that employee turnover was high, so she had little time to work with new employees as they came and went. All branch supervisors hired their own employees without communication with the home office or other branches.

Question

I need some ideas on these questions. Thanks.

1) What do you think is causing the problems in the home office and branches?
-I think mostly lack of communciation. Anything else?

2) Do you think setting up an HR department would help, if yes, what functions should it carry out? What functions would be carried out by supervisors and other line managers?

3) What role should the Internet play in the new HR organization?

Answer 1

Lack of communication, for sure, but also lack of uniform training if the branches and home office are all using identical machines or programs for various tasks.

Let us know what ideas you have for questions 2 and 3, and someone here will be able to comment on your ideas.

Answer 2

for 2, maybe HR department could act as a link between branch and home office to foster better communication. Then what roles should supervisiors and managers be responsible for?

3, can't really think what role the Internet play.

Thanks for any help/ideas.