Pete Watson

Sky-High Internet Services Situation: Sky-High Internet Services is a leading Internet service provider in a metropolitan area. The new customer billing system has caused an increase in complaints. Tammy Jones, the office manager, asked you to investigate...

Terrier News Situation: Terrier News is a monthly newsletter devoted to various breeds of terriers and topics of interest to terrier owners and breeders. Annie West, the editor and publisher, asked you to help her design a system to enter and manage the h...

Social media is a good method for promoting a published Web site or business. Find two examples of companies who are using social media and interactive Web tools, or blogging to reach their customers. Write a brief summary that describes the methods being...