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You experience poor audio during a video call with a customer, what should you do?ア Mute the audio on the Video widget and
1. 1 answer
2. 81 views
What is the purpose of verifying the customer's first name during your call?A.For their safety and ours. B To solve customer's
1. 1 answer
2. 69 views
You are in a video call with a customer, how can you confirm that the customer is connected in the videc call?A The customer
1. 1 answer
2. 78 views
When documenting a customer contact, what should you include in your notes?(Select two that apply) A.The reason why the customer
1. 1 answer
2. 106 views
1. What is a call centre job according to you? 2. What do you understand by the term "Customer Satisfaction"? 3.What are the key
1. 1 answer
2. asked by Mthetheleli
3. 67 views
A telemarketer claims that every call made to a customer costs at least $2, if a call costs $.50 plus $.10 for each minute, how
1. 1 answer
2. asked by Anonymous
3. 481 views
You are about to greet your customer. What should you do to make a good impression?A.Speak slowly so the customer can clearly
1. 1 answer
2. 71 views
When is the proper time for the operator to identify themselves?The end of the call At the beginning of the
1. 1 answer
2. 27 views
You are on a call with a customer and they seem very interested in one of the offers you told them about. At the end of the call
1. 1 answer
2. 48 views
Why does the cost of operating your website go up dramatically if customers do not have automated shipping tracking tools at
1. 0 answers
2. asked by vedrana
3. 1,047 views