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Your TurboTax customer is having
A customer is trying to initiate SmartLook on their Turbo Tax mobile app, but they don't see the SmartLook button. What should
1 answer
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A customer is using the TurboTax mobile app to file their taxes. They encounter an error message stating that their device's
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73 views
What can the customer do on their TurboTax Account dashboard?
A.Access their downloads, check the status of their orders, and
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89 views
A customer wants to use the TurboTax Mobile App to file their taxes and asks you how to download it.
Which statement is correct
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76 views
A customer calls with a specific issue. However, no case pops up when you identify the customer. What should you do according to
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71 views
You're talking to a customer who wants to do their taxes online, by themselves. They ask if they can use the free, TurboTax
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68 views
You are providing customer assistance through chat. You encounter a complex issue during a chat session.
What action can you take
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67 views
You learn that your customer made some new investments in the last year. They used TurboTax in the past but isn't sure which
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70 views
Your customer needs help finding their TurboTax download. What can you do to assist with the installation process?
A.Direct them
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101 views
Your TurboTax customer is having some difficulty getting their pages to load correctly. Clearing cache and cookies is a common
1 answer
70 views