Your TurboTax customer is having

  1. A customer is trying to initiate SmartLook on their Turbo Tax mobile app, but they don't see the SmartLook button. What should
    1. answers icon 1 answer
    2. views icon 75 views
  2. A customer is using the TurboTax mobile app to file their taxes. They encounter an error message stating that their device's
    1. answers icon 1 answer
    2. views icon 73 views
  3. What can the customer do on their TurboTax Account dashboard?A.Access their downloads, check the status of their orders, and
    1. answers icon 1 answer
    2. views icon 89 views
  4. A customer wants to use the TurboTax Mobile App to file their taxes and asks you how to download it.Which statement is correct
    1. answers icon 1 answer
    2. views icon 76 views
  5. A customer calls with a specific issue. However, no case pops up when you identify the customer. What should you do according to
    1. answers icon 1 answer
    2. views icon 71 views
  6. You're talking to a customer who wants to do their taxes online, by themselves. They ask if they can use the free, TurboTax
    1. answers icon 1 answer
    2. views icon 68 views
  7. You are providing customer assistance through chat. You encounter a complex issue during a chat session.What action can you take
    1. answers icon 1 answer
    2. views icon 67 views
  8. You learn that your customer made some new investments in the last year. They used TurboTax in the past but isn't sure which
    1. answers icon 1 answer
    2. views icon 70 views
  9. Your customer needs help finding their TurboTax download. What can you do to assist with the installation process?A.Direct them
    1. answers icon 1 answer
    2. views icon 101 views
  10. Your TurboTax customer is having some difficulty getting their pages to load correctly. Clearing cache and cookies is a common
    1. answers icon 1 answer
    2. views icon 70 views