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A customer calls with a specific issue. However, no case

A customer calls with a specific issue. However, no case pops up when you identify the customer. What should you do according to
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2. 71 views
A customer calls with an issue that you have already dealt with in the past.You were able to resolve the issue successfully and
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2. 60 views
QuestionMrs. Gutierrez made 5,842 customer calls in one year. The following year she made 10,362 customer calls. How many more
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2. 24 views
Mrs. Gutierrez made 5,842 customer calls in one year. The following year she made 10,362 customer calls. How many more customer
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3. 112 views
As a call center agent you have a script that you must read to customersfrom a computer. A customer calls with an issue but your
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As a call center agent you have a script that you must read to customersfrom a computer. A customer calls with an issue but your
1. 1 answer
2. 51 views
As a call center agent you have a script that you must read to customersfrom a computer. A customer calls with an issue but your
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2. 85 views
In which situations is it appropriate to transfer your customer?(Select three that apply) Your customer is asking about the
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A firm has 30% of its service calls made by a contractor, and 15% of these calls result in customer complaints. The other 70% of
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2. asked by James
3. 2,357 views
A large firm has 85% of its service calls made by a contractor, and 10% of these callsresult in customer complaints. The other
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2. asked by Anonymous
3. 2,064 views