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You are on a call with a customer and they seem very interested in one of the offers you told them about. At the end of the call they tell you they aren’t sure they want it at this time.

What do you do?
Select the best and worst response

Let them know you understand and ask them to call back if they want anything else.

Let them know you understand and offer a call back once they have had time to think about it.

Let them know you understand and highlight the benefits of the product they initially showed interest in.
RATE EACH STATEMENT WORSE NEUTRAL BEST

1 answer

Here's how I would rate each statement:

  1. Let them know you understand and ask them to call back if they want anything else.

    • Rating: WORST
    • Reason: This response does not engage with the customer's interest or provide any encouragement to reconsider. It leaves the conversation flat and doesn’t encourage a follow-up.

  2. Let them know you understand and offer a call back once they have had time to think about it.

    • Rating: NEUTRAL
    • Reason: This response shows some understanding and suggests a follow-up, but it doesn’t actively encourage the customer to reconsider their decision or remind them of the benefits of the offer.

  3. Let them know you understand and highlight the benefits of the product they initially showed interest in.

    • Rating: BEST
    • Reason: This response not only demonstrates understanding but also reiterates the value of the product, which could help persuade the customer to change their mind. It keeps the conversation active and centered on their initial interest.