Here are the ratings for each statement:
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You adjust the statement so that it makes more sense and continue to use your improved version.
- Rating: WORST
- Reason: While your intention to improve clarity is good, unilaterally adjusting a mandated statement without approval could lead to inconsistencies and potential compliance issues.
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You let your program team know that customers are misunderstanding this part of the statement and provide a suggested improvement.
- Rating: BEST
- Reason: This approach involves collaboration and ensures that any adjustments are made thoughtfully and with oversight. It shows initiative and concern for customer understanding while respecting the process.
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You let your program team know that customers are misunderstanding this part of the statement.
- Rating: NEUTRAL
- Reason: While it’s good to inform the team about customer misunderstandings, this approach lacks proactivity. Suggesting an improvement would strengthen the communication and hopefully lead to a resolution.