Why is it so important to understand a problem from the perspective of all involved parties?(10 points)

Question

Responses

It will force you to reach a solution in the quickest possible time
It will force you to reach a solution in the quickest possible time

It will guarantee that all involved parties are happy with the solution.
It will guarantee that all involved parties are happy with the solution.

It will help you reach a solution that will be as fair and reasonable as possible
It will help you reach a solution that will be as fair and reasonable as possible

It will cause your boss to promote you and give you more responsibilities.
It will cause your boss to promote you and give you more responsibilities.
Question 2
Which of the following is an effective first reaction to a problem?(10 points)
Responses

asking questions to help you understand the problem
asking questions to help you understand the problem

deciding on a solution as quickly as possible
deciding on a solution as quickly as possible

finding someone else to handle the problem
finding someone else to handle the problem

removing yourself from the situation
removing yourself from the situation
Question 3
What is an important step to consider when finding a solution to a problem?(10 points)
Responses

deciding on a solution by yourself
deciding on a solution by yourself

finding out who caused the problem
finding out who caused the problem

finding a solution as quickly as possible
finding a solution as quickly as possible

predicting the outcomes of your solution
predicting the outcomes of your solution
Question 4
What is "follow-up" with respect to problem solving? (10 points)
Responses

addressing solutions that may need to be changed
addressing solutions that may need to be changed

finding out what your supervisor thinks of your solution
finding out what your supervisor thinks of your solution

finding someone else to deal with a difficult situation
finding someone else to deal with a difficult situation

finishing the problem-solving process as quickly as possible
finishing the problem-solving process as quickly as possible
Question 5
What is meant by prioritizing steps to solve a problem?(10 points)
Responses

being available to people who have problems
being available to people who have problems

deciding what is most important
deciding what is most important

focusing on your own needs
focusing on your own needs

not doing anything and trusting the problem to resolve itself
not doing anything and trusting the problem to resolve itself
Question 6
During a confrontation, why should you restate what the other person has just said?(10 points)
Responses

It helps the other person realize that their opinions are faulty.
It helps the other person realize that their opinions are faulty.

It makes it more likely that you will get defensive and refuse to listen
It makes it more likely that you will get defensive and refuse to listen

It ensures that you understand what they are saying and you are both on the same track
It ensures that you understand what they are saying and you are both on the same track

It guarantees that you will solve the problem in a manner that is acceptable to both parties
It guarantees that you will solve the problem in a manner that is acceptable to both parties
Question 7
Which of the following should be avoided when trying to solve a problem?(10 points)
Responses

assessing
assessing

compromising
compromising

procrastinating
procrastinating

projecting
projecting
Question 8
What is the goal of problem solving? (10 points)
Responses

to arrive at a resolution
to arrive at a resolution

to settle on a compromise
to settle on a compromise

to force a confrontation
to force a confrontation

to make everyone happy
to make everyone happy
Question 9
Which of the following is an ineffective way of handling a problem?(10 points)
Responses

clearly defining the problem
clearly defining the problem

prioritizing steps to solve the problem
prioritizing steps to solve the problem

seeing the problem from the perspectives of all involved
seeing the problem from the perspectives of all involved

focusing on only one side of the problem
focusing on only one side of the problem
Question 10
What is an important step when solving a problem?(10 points)
Responses

deciding on a solution by yourself
deciding on a solution by yourself

finding out who caused the problem
finding out who caused the problem

finding a solution as quickly as possible
finding a solution as quickly as possible

addressing the cause of the problem

Answer 1

Here are the best responses to the questions based on effective problem-solving principles:

Question 1

Why is it so important to understand a problem from the perspective of all involved parties?
Response: It will help you reach a solution that will be as fair and reasonable as possible.

Question 2

Which of the following is an effective first reaction to a problem?
Response: asking questions to help you understand the problem.

Question 3

What is an important step to consider when finding a solution to a problem?
Response: predicting the outcomes of your solution.

Question 4

What is "follow-up" with respect to problem solving?
Response: addressing solutions that may need to be changed.

Question 5

What is meant by prioritizing steps to solve a problem?
Response: deciding what is most important.

Question 6

During a confrontation, why should you restate what the other person has just said?
Response: It ensures that you understand what they are saying and you are both on the same track.

Question 7

Which of the following should be avoided when trying to solve a problem?
Response: procrastinating.

Question 8

What is the goal of problem solving?
Response: to arrive at a resolution.

Question 9

Which of the following is an ineffective way of handling a problem?
Response: focusing on only one side of the problem.

Question 10

What is an important step when solving a problem?
Response: addressing the cause of the problem.

By following these responses, you adopt effective strategies for problem-solving that promote understanding, resolution, and collaboration among all parties involved.