The most important action for a manager to take in this situation would be to employ listening skills. This approach allows the manager to fully understand the employee's perspective, feelings, and concerns regarding the conflict with the co-worker, thus fostering effective communication and resolution.
Which of these would be most important for a manager to do if one of her employees was talking to her face-to-face about a conflict with a co-worker?
(1 point)
Responses
suggest that they use a group chat
suggest that they use email
use body language to show her authority
employ listening skills
1 answer
1 answer