The most important action for a manager to take in this situation is to employ listening skills. This demonstrates that the manager is engaged, values the employee's perspective, and is open to understanding the conflict. Effective listening can help in resolving conflicts and fostering a supportive work environment.
Which of these would be most important for a manager to do if one of her employees was talking to her face-to-face about a conflict with a co-worker?
(1 point)
Responses
suggest that they use a group chat
suggest that they use a group chat
suggest that they use email
suggest that they use email
use body language to show her authority
use body language to show her authority
employ listening skills
1 answer
1 answer