Which of the following statements are true about chat customers?

Question

(Select two that apply)
You should avoid converting a chat to the phone because chat customers don't want to speak on the phone.
You cannot use SmartLook with chat customers.
C
Chat customers are typically using TurboTax Online.
D
Chat customers are able to understand technical terms.
You do not need to verify most chat customers because they are already logged into their Turbo Tax account.

Answer 1

The two statements that are true about chat customers are:

C) Chat customers are typically using TurboTax Online.
D) Chat customers are able to understand technical terms.