Which of the following are characteristics of a good email message? Select all that apply.

1 answer

A good email message typically has several key characteristics. Here are some common features to look for:

  1. Clear Subject Line: A concise and relevant subject line that gives the recipient an idea of the email's content.

  2. Proper Greeting: A professional and appropriate greeting that addresses the recipient correctly.

  3. Concise and Focused Content: The message should be clear, to the point, and focused on the main topic without unnecessary information.

  4. Polite and Professional Tone: The tone should be respectful and maintain professionalism, using polite language.

  5. Use of Bullet Points or Short Paragraphs: To improve readability, using bullet points or breaking the content into short paragraphs is helpful.

  6. Call to Action: If a response or specific action is required, it should be clearly stated.

  7. Proofreading: The email should be free of spelling, grammar, and punctuation errors.

  8. Appropriate Sign-off: A courteous closing statement that matches the tone and relationship with the recipient, followed by the sender's name and contact information.

  9. Attachments Mentioned: If there are attachments, they should be referenced in the email body.

  10. Respect for the Recipient’s Time: Being mindful of the recipient’s time and getting to the point quickly.

By incorporating these characteristics, an email can effectively communicate its message and maintain professionalism.