which kind of emotional labor involves trying to experience the emotions of a customer or client?

Question

genuine acting
deep acting
surface acting

Answer 1

The type of emotional labor that involves trying to experience the emotions of a customer or client is called deep acting. In deep acting, an individual aligns their internal feelings with the emotions they are expected to display, thereby genuinely trying to feel those emotions rather than just showing them on the surface.

In contrast, surface acting involves faking emotions that one does not actually feel, while genuine acting is not a formal term used in the context of emotional labor.