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AI tracks customer data to make recommendations.
AI responds rapidly to customer inputs.
AI does not meet customers’ emotional needs.
AI communicates poorly with human customer service agents.
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The detail that supports the idea that customers dislike AI in customer service is:
“AI does not meet customers’ emotional needs.”
This suggests that customers find AI lacking in providing the emotional support and understanding that they desire in customer service interactions.
1 answer
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5 answers
1 answer