When someone complains about a problem,is it a good idea to quickly suggest a solution?
A. Yes, because a quick suggestion shows you think quickly.
B. Yes, because offering a solution shows that you care about the other person.
C. No, because the other person may not be ready to hear the solution.
D. No, because the other person wants action, not words.
I am not sure my answer is (A)
2 answers
I'd choose C.
Might this help? I would also choose C.
http://drdavespsychologypage.intuitwebsites.com/Listening_Helpfully.pdf
http://drdavespsychologypage.intuitwebsites.com/Listening_Helpfully.pdf