When preparing a formal business presentation, what phase can make or break your report?

Answer 1

You lose audience whenever it gets boring.
You lose audience whenever the introduction is long winded and pointless.
You lose audience whenever the conclusion is flaky and seems inclusive.

You lose presentations when you mispronounce your customers names.

You also lose presentations when you list your needs in unreasonable quantities. Nobody is going to give you a pot of gold to do something.