When observing a restaurant, you may want to ask a variety of questions to gain insights into its operations, customer experience, and overall atmosphere. Here are some categories and examples of questions to consider:
General Atmosphere
- What is the overall ambiance of the restaurant (lighting, decor, layout)?
- Is the establishment clean and well-maintained?
- How is the noise level—too loud, too quiet, or just right?
Customer Experience
- How are customers greeted upon entry?
- Are there long wait times for tables or service?
- How do customers seem to react to their experiences? (e.g., are they enjoying their meals, engaged in conversation)
Staff Interaction
- How do staff members interact with customers?
- Are staff members knowledgeable about the menu?
- Do employees appear well-trained and professional?
Menu and Food
- How diverse is the menu? Are there options for various dietary restrictions?
- Are the prices reasonable compared to the quality and portion sizes?
- How quickly are food and drinks served after ordering?
Food Quality
- How is the presentation of the food?
- Are the dishes served hot and at the appropriate temperature?
- How does the taste of the food compare to similar restaurants?
Customer Demographics
- What is the demographic of the customer base (age, gender, families, groups)?
- Is the restaurant busy at certain times? What does this say about its popularity?
Location and Accessibility
- Is the restaurant easily accessible in terms of parking and public transport?
- How noticeable is the restaurant from the street?
Value and Competition
- How does this restaurant compare to others in the area in terms of quality, price, and service?
Overall Impression
- Would you return to this restaurant? Why or why not?
- What is your overall impression of the dining experience?
These questions can help you gather a comprehensive understanding of the restaurant's performance and the dining experience it offers to customers.