When a problem will take time to resolve, it’s best to be honest and up front while offering a range of solutions. This approach maintains trust and keeps the customer informed about the process.
When a problem will take time to resolve, it’s best to _____________ .
Make up a believable excuse
Ditch the customer as quickly as possible and let someone else deal with it
Tell the customer the problem is fixed already and get out of the interaction
Be honest and up front while offering a range of solutions
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