When expressing empathy, it's best to avoid the message "I know." This phrase can come off as dismissive or may imply that you fully understand someone's experience, which might not truly be the case. Instead, focusing on validating their feelings or offering support, such as "I care" or "I'm here," can be more effective in showing empathy.
What type of message should you avoid when expressing empathy ?
“I feel terrible”
“I know”
“I care”
“I’m here”
1 answer
1 answer