What top 3 communication skills do you feel are necessary when communicating with customers over the phone?

Answer 1

1. Active listening: Being attentive and engaged in the conversation, demonstrating understanding and empathy.
2. Clear and concise communication: Articulating information in a concise and understandable manner, avoiding jargon and technical terms.
3. Patience: Remaining calm and composed, even in challenging situations, and providing helpful and respectful assistance to customers.