What should a receptionist do if they still don’t understand a visitor’s name after already having asked them to restate it?

Question

Possible Answers:
request that the visitor spell their name request that the visitor spell their name ask the visitor which employee they are looking for ask the visitor which employee they are looking for keep asking the visitor to repeat their name until it becomes clear keep asking the visitor to repeat their name until it becomes clear relay what the visitor’s name sounds like as precisely as possible

Answer 1

The best course of action for the receptionist in this situation would be to request that the visitor spell their name. This approach can clarify any misunderstandings and ensure the receptionist accurately records the name.