Before placing a caller on hold, it is important to ask permission from the caller. This shows respect for the caller's time and needs, and it allows them to agree to being placed on hold. Additionally, you should inform the caller of the reason for the hold to maintain transparency in the communication.
What must be done before a caller is placed on hold?
Transfer to another operator
Tell the caller you are placing them on hold
Ask permission from the caller
Have another operator do it
1 answer
1 answer