The workplace communication error in this exchange includes several elements:
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Tone and Professionalism: The response is in all capital letters, which can be interpreted as shouting and is generally considered unprofessional. This can create a negative impression and may lead to misunderstandings or escalate tension.
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Disrespectful Comment: The phrase "ZACK ALWAYS ESTIMATE WRONG" is dismissive and unprofessional. It undermines Zack's abilities and may create friction between coworkers. It's important to maintain a collaborative tone and avoid making negative remarks about colleagues in communication.
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Unclear Responsibility: The initial request asks for an estimate from both Miranda and Zack. However, Miranda's response focuses solely on her own availability without clearly addressing the need for collaboration or coordination with Zack.
To improve this communication, Miranda should maintain a respectful tone, avoid personal attacks on colleagues, and clarify her response regarding the estimate. For example, she could say something like, "I can provide the estimate by tomorrow. I will also consult with Zack to ensure accuracy."