What is NOT a positive strategy in handling an angry customer?

Question

​​​​​​Allowing the customer to finish venting and pausing for a few seconds to gather yourself
Looking for a kernel of truth in the customer’s statements and acknowledging that truth
Warn the customer to calm down or after three times, you will end the interaction
Take deep breaths to slow your own arousal levels

Answer 1

The option that is NOT a positive strategy in handling an angry customer is:

Warn the customer to calm down or after three times, you will end the interaction.

This approach can escalate the situation and make the customer feel dismissed or disrespected, rather than helping to resolve their concerns. Positive strategies involve empathy, active listening, and maintaining a calm demeanor.