What information should be included in a message taken by the operator?

Question

​​​​​​Time of the call
The name of the caller
What the caller is requesting
All of the above

Answer 1

All of the above. A message taken by the operator should include:

1. Time of the call - To record when the call was made.
2. The name of the caller - To identify who is making the request.
3. What the caller is requesting - To understand the purpose of the call and ensure proper follow-up.

Including all these details ensures clear communication and accurate record-keeping.