Theresa used the ice breaker: "She told him she could understand how he would be concerned about his bill." This approach helps to build rapport by showing empathy and understanding of Frank's feelings regarding his situation.
What ice breaker did Theresa use to build a rapport with Frank?
She asked him about the weather
She told him she would be unable to remove the extra charge
She told him she could understand how he would be concerned about his bill
She asked him if her verbal solution worked for him
1 answer