When a new patient calls to schedule a physical, a medical assistant might say something like:
"Thank you for calling [Medical Practice/Clinic Name]. How can I assist you today?"
[Patient: “I’d like to schedule a physical.”]
"Great! I'd be happy to help you with that. May I have your name, please?"
[Patient provides name.]
"Thank you, [Patient's Name]. Can I get your date of birth and contact information to set up your appointment?"
[Collects information.]
"Thank you! We have openings on [provide available dates and times]. Which one works best for you?"
[Patient selects a date and time.]
"Perfect! I have you scheduled for a physical on [confirm date and time]. Please remember to bring your ID and insurance card. If you have any medical records or a list of medications, that would be helpful as well."
"Is there anything else I can help you with today?"
[Patient may ask additional questions.]
"Thank you for calling, and we look forward to seeing you on [date of appointment]! Have a great day!"
This script ensures that the assistant collects necessary information while providing a friendly and professional experience for the patient.