What can you do if the customer wants to haggle over the price of something?

Question

​​​​​​Tell them you will sell it to them at the price they want, but don’t deliver
Offer the item at a more expensive price than what it really costs so you can haggle down to the real cost
Determine if the customer qualifies for any kind of discount, or look for a similar item that may be less expensive
Tell him that this is your final offer, take it or leave it

Answer 1

When handling a customer who wants to haggle over the price, it's essential to approach the situation with a balance of flexibility and firmness. Here are some viable strategies based on your options:

1. Determine if the customer qualifies for any kind of discount, or look for a similar item that may be less expensive: This approach is customer-friendly and can help maintain goodwill. By finding a legitimate reason for a discount or presenting a less expensive option, you're valuing the customer's request while also keeping the sale achievable.

2. Offer the item at a more expensive price than what it really costs so you can haggle down to the real cost: This is a classic negotiation tactic known as "anchoring." However, use it judiciously, as it can backfire if the customer feels manipulated.

3. Tell him that this is your final offer, take it or leave it: This can be effective if you have a clear idea of your bottom line, but it can also come off as inflexible. Use this option if the negotiation has gone on too long, and you feel it's necessary to set boundaries.

The first option is generally the most favorable in fostering long-term customer relationships, while the second and fourth options depend more on your business strategy and customer relationship. The first approach is usually the best combination of professionalism and customer care.