What are three additional components involved in face to face rapport building?

Question

Y​​​​​​our physical appearance and behavior, your customer’s physical appearance and behavior, and the makeup of your environment
Your physical appearance, your expressions, and your posture
Your customer’s physical appearance, expressions, and posture
The customer service counter, a desk, and chairs

Answer 1

Three additional components involved in face-to-face rapport building are:

1. Your physical appearance and behavior - This includes how you present yourself, your grooming, and your demeanor, which can influence how approachable and trustworthy you appear to the customer.

2. Your expressions - Facial expressions can convey warmth, friendliness, and attentiveness, which are essential for building a connection and making the customer feel valued.

3. Your posture - Body language, including posture, plays a significant role in communication. Open and relaxed posture can make you seem more approachable and engaged, helping to establish rapport.

These components work together to create a positive interaction and help in building a strong rapport with customers.