1. Phone support: Users expect quick resolutions to their issues, friendly and knowledgeable support agents, and minimal wait times to speak with a representative.
2. Email support: Users expect timely responses to their queries, detailed and helpful solutions to their problems, and clear communication from support agents.
3. Live chat support: Users expect immediate assistance, concise and accurate responses to their questions, and the ability to easily escalate issues if needed.
4. Self-service support (e.g. FAQ, knowledge base): Users expect easy access to relevant information, clear instructions on how to solve common problems, and the ability to quickly find answers to their questions on their own.
5. Social media support: Users expect timely responses to their inquiries, a friendly and helpful tone from support representatives, and the ability to communicate with the company through their preferred social media platform.
Overall, users expect the support options to be easily accessible, responsive, and personalized to their needs, providing them with efficient and effective solutions to their problems.
What are the general expectations of users for different support options
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