Wanda Phull is the manager at a medical office and had been noticing a member of the staff takes a long time to enter patient information into the computer. Another staff member complained to Wanda and said that she should tell the girl to “stop being so slow”. However, Wanda knew these words could be discouraging and instead approached the girl and had a talk with her about ways to be more efficient.

Question

What characteristic do you think was best applied in this situation?

Responses

team player
team player

tact
tact

patience
patience

responsibility

Answer 1

The characteristic that was best applied in this situation is tact. Wanda approached the staff member in a thoughtful and considerate manner, focusing on ways to improve efficiency rather than criticizing her speed or performance. This approach fosters a positive environment and encourages open communication, which is essential in a team setting.