Question

Using the event decomposition technique, identify any four events and their resulting use cases for the Airport Customer Relations Management System.
(10)
(Marks: 20)
18)
Q.3.2 Create a use case description for any one of the use cases identified in Question
3.1..write the answer in a table form of use case description Also provided one for system which is under flow of activites

Answer 1

Event: Customer submits a complaint
Use Case: Record customer complaint
Event: Customer requests information on flight status
Use Case: Display flight status
Event: Customer provides feedback
Use Case: Record customer feedback
Event: Customer requests assistance with booking
Use Case: Assist customer with booking

Use Case Description:
Use Case Name: Record customer complaint
Primary Actor: Customer
Secondary Actors: Customer Service Representative
Preconditions: The customer must have a valid complaint to submit
Postconditions: The complaint is successfully recorded and stored in the system
Normal Flow:
1. Customer accesses the complaint submission feature
2. Customer enters their complaint details
3. System validates and stores the complaint
4. System sends confirmation to customer
Alternative Flows:
- If the complaint is incomplete, system prompts the customer to provide all necessary information
- If the system encounters an error, it notifies the customer and logs the issue for resolution